General
211 Specialist
- Posted
- Location
- Global
- Openings
- 10
Role Title: 211 Specialist
Role Type: Contractor
Location: Remote
Time Commitment: 10-20 hours/week, short-term project
The company is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample questions and flag any that don’t sound like what real callers ask.
- Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
- 1+ years of regular, high-volume public contact (phone, chat, or in person)
- Working knowledge of public benefits and community resources
- US-based
- Able to start quickly and commit 10-20 hours/week
- Clear, precise writing
Nice to Have
- Experience with crisis intervention or needs assessment
- Experience using community resource databases
- Experience creating guides, scripts, or training materials
- Experience helping a diverse range of callers, including rural and Spanish-speaking communities
This role at a glance
At $30–$40/hr, the 211 Specialist role comes to about $2,600–$3,470 a month for 20 hours a week, or $5,200–$6,930 a month full time — roughly $62,000–$83,000 over a full year. These are estimates before tax; contract roles are paid for the hours you work. It was posted 4 days ago. General roles listed on RemoteJobsOne have stayed open a median of 21 days before closing, counted over the 9 that have closed so far. 12 people applied to this role through RemoteJobsOne in the last 30 days.
20 hours a week
$2,600–$3,470
a month, before tax
Full time
$5,200–$6,930
a month at 40 hours a week
A full year
$62,000–$83,000
full time, 52 weeks
Open for
4 days
General roles here close after about 21 days, counted over 9 that have closed. Apply while it is open.
How this pay compares
This role pays $30–$40/hr. Across the 16 hourly general roles open on RemoteJobsOne right now, the median runs from $28 to $43 an hour, and published rates range from $14 to $130. Its top rate of $40 sits within the category's median range.
This role
$30–$40/hr
General median
$28–$43/hr · full spread $14 to $130
Questions about this role
How much does the 211 Specialist role pay?
It pays $30–$40/hr, which is about $5,200–$6,930 a month full time before tax. The rate is set by the employer and shown exactly as published.
Compare pay across remote rolesIs this 211 Specialist job fully remote?
Yes. It is listed as a fully remote role, with the posting naming Global. You work from home, on your own equipment.
Is it full-time, part-time or contract work?
It is a contract role: you are paid for the hours you work, and you choose how many to take on within what the employer needs.
How remote contract work worksHow do I apply for 211 Specialist?
Press Apply on this page and enter your name and email. We email you your personal application link straight away, and you can continue at once to the employer's hiring platform to finish. Most roles there ask for a short AI interview afterwards — voice or video, in your browser. Then watch your email: the next steps arrive there.
How to prepare for the AI interview
Before you apply
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